SAP CRM is the SAP solution allowing the management and monitoring of all information related to customers and contacts, leads and opportunities, offers and purchase orders and marketing activities.
The main Customer Relationship Management advantages offered by this solution are:
CUSTOMERS AND CONTACTS MANAGEMENT
ACTIVITIES AND TASKS
SALES PIPELINE MANAGEMENT
SAP CRM is a fundamental strategic tool for your business as it guarantees complete information overview, negotiations continuity and sharing of every relevant fact to close an opportunity or a marketing campaign.
The most complete SAP CRM solution is SAP Cloud For Customer software, designed from the grounds up to help customers:
Increase sales effectiveness (SAP Cloud For Sales)
Respond better to customer requests
(SAP Cloud For Services)
Engage with the audience using social media channel
(SAP Cloud for Social Media Channels) (SAP Cloud For Social Engagement)
It’s a full feature for Customer Relationship Management (CRM) solution to help customers now and allowing for growth in the future.
Our strong technology integration competence makes so that all the information synchronise on SAP CRM and SAP ERP, where you can match the offer or the order starting point with the SAP CRM related opportunity.
The integration of SAP CRM with SAP ERP mean there’s no need to re-upload offers and orders on the management system and allows to track the complete business document sequence: from marketing initiative, to leads, from the opportunity to the offer to the ERP order.
As for contacts and customers, all information related to marketing strategies are managed on SAP CRM, while on SAP ERP they are integrated with information data of administration, accounting and management control.
Our SAP Cloud For Customer offer features two integration options with SAP CRM On Premise and SAP ERP, according to the existing scenario.
SAP PI/PO is right if you already have SAP PI/PO and prefer to have Integration On-Premise.
SAP HANA Cloud Integration (HCI) is recommended if you are not using SAP PI and have more Cloud to Cloud Integration.
For integration with SAP ERP/CRM SAP, Cloud for Customer recommends to use HCI (Hana Cloud Integration) or NW PI (Netweaver Process Integration).
If you already have NW PI (or NW PO) and actively use it, then it’s right to use NW PI for your SAP Cloud for Customer integration.
If you do not use NW PI, then it is not required for you to install it, we can use HCI for the integration.
Our SAP CRM developments make available all the solution’s functionalities and information both via web and on mobile devices, on and off-line.
Our team’s proven experience in SAP CRM 7.0 and our deep knowledge in Web Client, ABAP OO design and development demonstrate
we can follow every step of the project:
DESIGN AND DEVELOPMENT OF ABAP, BSP AND WDA BASED SOLUTIONS
SUPPORT THE TEAM IN SOLUTION VALIDATION AND ERROR TESTING PHASES
SAP Customer Relationship Management January 14th, 2016Serena Panighi